Workplace meetings are vital to organizational collaboration, yet relatively little progress has been made toward measuring meeting effectiveness and inclusiveness at scale. The recent rise in remote and hybrid meetings represents an opportunity to do so via computer-mediated communication (CMC) systems. Here, we share the results of an effective and inclusive meetings survey embedded within a CMC system in a diverse set of companies and organizations. We correlate the survey results with objective metrics available from the CMC system to identify the generalizable attributes that characterize perceived effectiveness and inclusiveness in meetings. Additionally, we explore a predictive model of meeting effectiveness and inclusiveness based solely on objective meeting attributes. Lastly, we show challenges and discuss solutions around the subjective measurement of meeting experiences. To our knowledge, this is the largest data-driven study conducted after the pandemic peak to measure, understand, and predict effectiveness and inclusiveness in real-world meetings at an organizational scale.

翻译：职场会议对组织协作至关重要，但在大规模测量会议效果与包容性方面进展甚微。近期远程与混合会议的兴起，为通过计算机中介通信（CMC）系统实现这一目标提供了机遇。本文分享了在多元化企业与组织中，嵌入CMC系统的有效且包容的会议调查结果。我们将调查结果与CMC系统提供的客观指标相关联，以识别表征会议感知效果与包容性的普适性特征。此外，我们探索了一种仅基于客观会议属性的会议效果与包容性预测模型。最后，我们展示了围绕会议体验主观测量的挑战，并讨论了解决方案。据我们所知，这是疫情高峰后针对组织规模真实会议中效果与包容性测量、理解及预测的最大规模数据驱动研究。