The deliberative potential of online platforms has been widely examined. However, little is known about how various interface-based reflection nudges impact the quality of deliberation. This paper presents two user studies with 12 and 120 participants, respectively, to investigate the impacts of different reflective nudges on the quality of deliberation. In the first study, we examined five distinct reflective nudges: persona, temporal prompts, analogies and metaphors, cultural prompts and storytelling. Persona, temporal prompts, and storytelling emerged as the preferred nudges for implementation on online deliberation platforms. In the second study, we assess the impacts of these preferred reflectors more thoroughly. Results revealed a significant positive impact of these reflectors on deliberative quality. Specifically, persona promotes a deliberative environment for balanced and opinionated viewpoints while temporal prompts promote more individualised viewpoints. Our findings suggest that the choice of reflectors can significantly influence the dynamics and shape the nature of online discussions.
翻译:在线平台的审议潜力已被广泛探讨。然而,关于不同基于界面的反思提示如何影响审议质量,目前知之甚少。本文通过两项分别有12名和120名参与者的用户研究,探讨了不同反思提示对审议质量的影响。在第一项研究中,我们考察了五种不同的反思提示:角色化身、时间提示、类比与隐喻、文化提示以及故事讲述。其中,角色化身、时间提示和故事讲述成为在线审议平台实施中首选的提示类型。在第二项研究中,我们更深入地评估了这些优选反思提示的影响。结果显示,这些反思提示对审议质量具有显著的正面影响。具体而言,角色化身有助于营造平衡且观点鲜明的审议环境,而时间提示则促进了更具个性化的观点表达。我们的发现表明,反思提示的选择能显著影响在线讨论的动态过程并塑造其讨论性质。