On any night in Canada, at least 35,000 individuals experience homelessness. These individuals use emergency shelters to transition out of homelessness and into permanent housing. We designed and deployed a technology to support front-line staff at the largest emergency housing shelter in Calgary, Canada. Over a period of five months in 2022, we worked closely with front-line staff to co-design an interface for supporting a holistic understanding of client context and facilitating decision-making. The tool is currently in-use and our collaboration is ongoing. In this paper, we reflect on preliminary findings regarding the second iteration of the tool. We find that supporting shelter staff in understanding the human behind the data was a critical component of design. This work contributes to literature on how data tools may be integrated into homeless shelters in a way that aligns with shelters' values.

翻译：在加拿大的任何一个夜晚，至少有35,000人经历无家可归。这些人通过应急庇护所过渡到永久住房。我们设计并部署了一项技术，以支持加拿大卡尔加里市最大应急住房庇护所的一线工作人员。在2022年的五个月期间，我们与一线工作人员紧密合作，协同设计了一个界面，旨在支持对服务对象背景的整体理解并促进决策制定。该工具目前正在使用中，我们的合作仍在继续。本文反思了关于该工具第二次迭代的初步发现。我们发现，支持庇护所工作人员理解数据背后的人，是设计的关键组成部分。本研究为如何以符合庇护所价值观的方式将数据工具整合到无家可归者庇护所的相关文献做出了贡献。