Cybercrime affects a majority of Canadians, yet most incidents go unreported. We conducted two studies to examine the factors influencing cybercrime reporting and the role of interface design in victims' reporting experiences. Our survey provides individual-level insights into the persistent gap in cybercrime reporting in Canada, showing how perceived incident severity and personal characteristics shape reporting behaviour. Our usability study compared reporting with an AI chatbot to an online form; chatbots facilitated more complete reports and led to higher user satisfaction, highlighting how interface design impacts reporting outcomes.

翻译：网络犯罪影响着大多数加拿大人，但大多数事件仍未被举报。我们开展了两次研究，以考察影响网络犯罪举报的因素以及界面设计在受害者举报体验中的作用。我们的调查从个体层面揭示了加拿大网络犯罪举报中持续存在的差距，展示了感知事件严重性及个人特征如何影响举报行为。我们的可用性研究将人工智能聊天机器人的举报方式与在线表格进行了比较；聊天机器人有助于完成更完整的举报，并提高了用户满意度，凸显了界面设计对举报结果的影响。