A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent.
翻译:虚拟具身化可使对话代理受益,但其个性特征与非语言行为如何影响增强现实(AR)中的用户体验与社会存在感尚不明确。我们邀请30名用户与提供城市活动推荐虚拟助手进行对话。参与者与两种不同个性代理互动:活泼开朗的蓝色老鼠萨米(Sammy)与严肃认真的绿色类人代理奥利弗(Olive),每种代理均呈现两种肢体语言——愉悦友好型与厌烦不友好型。研究得出结论:代理表征与幽默感影响用户体验维度,而肢体语言对AR代理的评估与感知具有显著作用。