Knowledge is considered an essential resource for organizations. For organizations to benefit from their possessed knowledge, knowledge needs to be managed effectively. Despite knowledge sharing and management being viewed as important by practitioners, organizations fail to benefit from their knowledge, leading to issues in cooperation and the loss of valuable knowledge with departing employees. This study aims to identify hindering factors that prevent individuals from effectively sharing and managing knowledge and understand how to eliminate these factors. Empirical data were collected through semi-structured group interviews from 50 individuals working in an international large IT organization. This study confirms the existence of a gap between the perceived importance of knowledge management and how little this importance is reflected in practice. Several hindering factors were identified, grouped into personal social topics, organizational social topics, technical topics, environmental topics, and interrelated social and technical topics. The presented recommendations for mitigating these hindering factors are focused on improving employees' actions, such as offering training and guidelines to follow. The findings of this study have implications for organizations in knowledge-intensive fields, as they can use this knowledge to create knowledge sharing and management strategies to improve their overall performance.

翻译：知识被视为组织的重要资源。为使组织从其拥有的知识中获益，知识需要得到有效管理。尽管知识共享和管理被实践者视为重要，但组织却未能从自身知识中获益，导致合作出现问题，并有价值的知识随离职员工流失。本研究旨在识别阻碍个体有效共享和管理知识的因素，并理解如何消除这些因素。通过对一家国际大型IT组织的50名员工进行半结构化小组访谈收集实证数据。本研究证实了知识管理的重要感知与其在实践中被反映程度之间存在差距。研究识别出若干阻碍因素，这些因素被归类为个人社会主题、组织社会主题、技术主题、环境主题以及相互关联的社会与技术主题。为缓解这些阻碍因素所提出的建议聚焦于改善员工行动，例如提供培训及指导方针。本研究结果对知识密集型领域的组织具有启示意义，因为这些组织可利用该知识制定知识共享与管理策略，以提升整体绩效。