Traditional sociotechnical systems (STS) theory has been widely used, but there are many new characteristics in the STS environment as we enter the intelligence era, resulting in the limitations of traditional STS. Based on the "user-centered design" philosophy, this paper proposes a new framework of intelligent sociotechnical systems (iSTS) and outlines the new characteristics of iSTS as well as its implications for the development of intelligent systems. Future research of iSTS requires interdisciplinary collaboration, including human factors engineering, this paper finally proposes suggestions from two aspects of human factors engineering methodology and approaches.
翻译:传统社会技术系统理论已被广泛应用,但随着我们进入智能时代,社会技术系统环境呈现出许多新特征,导致传统社会技术系统存在局限性。基于"以用户为中心的设计"理念,本文提出了一种智能社会技术系统(iSTS)的新框架,阐述了iSTS的新特征及其对智能系统发展的启示。未来iSTS的研究需要包括人因工程在内的跨学科协作,本文最后从人因工程方法论和具体方法两个层面提出了建议。