The field of user experience (UX) based on the design philosophy of "user-centered design" is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX for intelligent systems. Throughout the development of UX, the UX paradigm shows the evolution characteristics of the cross-technology era. At present, the intelligence era has put forward new demands on the UX paradigm. For this reason, this paper proposes a "UX 3.0" paradigm framework and the corresponding UX methodology system in the intelligence era. The "UX 3.0" paradigm framework includes five categories of UX methods: ecological experience, innovation-enabled experience, AI-enabled experience, human-AI interaction-based experience, and human-AI collaboration-based experience methods, each providing corresponding multiple UX paradigmatic orientations. The proposal of the "UX 3.0" paradigm helps improve the existing UX methods and provides methodological support for the research and applications of UX in developing intelligent systems. Finally, this paper looks forward to future research and applications of the "UX 3.0" paradigm.
翻译:以“用户为中心设计”理念为基础的用户体验(UX)领域正迈向智能时代,但现有UX范式主要面向非智能系统,缺乏针对智能系统的系统性方法。纵观UX发展历程,UX范式呈现出跨技术时代的演进特征。当前智能时代对UX范式提出了新需求。为此,本文提出智能时代的“UX 3.0”范式框架及相应的UX方法论体系。“UX 3.0”范式框架包含五类UX方法:生态体验、创新驱动体验、人工智能赋能体验、人机交互体验以及人机协作体验方法,每类方法均对应多种UX范式取向。“UX 3.0”范式的提出有助于完善现有UX方法,为智能系统开发中的UX研究与应用提供方法论支持。最后,本文展望了“UX 3.0”范式的未来研究方向与应用前景。