Mainstream food delivery platforms, like DoorDash and Uber Eats, have been the locus of fierce policy debates about their unfair business and labor practices. At the same time, hundreds of independent food delivery services provide alternative opportunities to many communities across the U.S. We surveyed operators of independent food delivery platforms to learn about their perception of the role of public policy. We found conflicting opinions on whether and how policy should interact with their businesses, ranging from not wanting policymakers to interfere to articulating specific policies that would curtail mainstream platforms' business practices. We provide insights for technologists and policymakers interested in the sociotechnical challenges of local marketplaces.
翻译:主流食品配送平台(如DoorDash和Uber Eats)因其不公平的商业与劳动实践而成为激烈政策辩论的焦点。与此同时,全美数百家独立食品配送服务为众多社区提供了替代性选择。我们对独立食品配送平台的运营者展开调研,以了解他们对公共政策作用的认知。研究发现,受访者对政策是否应干预及如何干预其业务存在矛盾意见——从反对政策制定者介入,到主张制定具体政策以限制主流平台的商业实践,观点不一。本研究为关注本地市场社会技术挑战的技术专家与政策制定者提供了重要启示。