Generative AI is expected to have transformative effects in multiple knowledge industries. To better understand how knowledge workers expect generative AI may affect their industries in the future, we conducted participatory research workshops for seven different industries, with a total of 54 participants across three US cities. We describe participants' expectations of generative AI's impact, including a dominant narrative that cut across the groups' discourse: participants largely envision generative AI as a tool to perform menial work, under human review. Participants do not generally anticipate the disruptive changes to knowledge industries currently projected in common media and academic narratives. Participants do however envision generative AI may amplify four social forces currently shaping their industries: deskilling, dehumanization, disconnection, and disinformation. We describe these forces, and then we provide additional detail regarding attitudes in specific knowledge industries. We conclude with a discussion of implications and research challenges for the HCI community.
翻译:生成式AI预计将对多个知识行业产生变革性影响。为了更好地理解知识工作者对未来行业受生成式AI影响的预期,我们针对七个不同行业开展了参与式研究工作坊,共54名来自美国三个城市的参与者。我们描述了参与者对生成式AI影响的预期,包括跨群体讨论中的主导叙事:参与者主要将生成式AI视为一种在人工审核下执行琐碎工作的工具。他们普遍不认为生成式AI会像当前媒体和学术主流叙事所预测的那样,对知识行业带来颠覆性变革。不过,参与者认为生成式AI可能加剧当前塑造其行业的四种社会力量:技能贬值、人性化缺失、关系疏离与虚假信息传播。我们描述了这些力量,并进一步提供了特定知识行业态度的详细分析。最后,我们探讨了这对人机交互(HCI)社区的意义和研究挑战。