Data sparsity, a long-standing problem in the recommendation system, occurs when the user-item utility matrix is sparse. For years, many approaches have been experimented with, including utilizing user's textual reviews and multiple criteria ratings. In a review-based recommendation system, user preferences and item attributes are learned from reviews, while in multi-criteria recommendation systems, criteria ratings are used for the recommendation task. Multi-criteria are domain-specific pre-defined explicit criteria and users are bound to provide feedback only on these criteria with discrete values. On the contrary, users are free to express their opinions through textual reviews, which can cover multiple perspectives or aspects. It is possible that these pre-defined, domain-specific explicit criteria are not enough to fully capture the multi-faceted user preferences. To this end, we propose a novel multi-criteria recommendation model that utilizes predefined, implicit, and undefined criteria. We use a semantic similarity-based sentence clustering method to identify the predefined and implicit criteria and a sentiment analyzer to estimate their ratings. The criteria that are extracted from the review and are aligned with predefined criteria are referred to as implicit criteria. A sentence is considered as expressing opinions on an undefined criterion if the similarity score between this sentence and all the predefined criteria is lower than a predefined threshold. Ratings are computed for each extracted implicit criterion and the undefined criterion based on the review content. Finally, we use all three types of criteria and an aggregation model to make the final rating prediction for the recommendation system. Our proposed method demonstrates the superiority compared to several baselines on TripAdvisor and Beer Advocate datasets.

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