Research computing centers around the world struggle with onboarding new users. Subject matter experts, researchers, and principal investigators are often overwhelmed by the complex infrastructure and software offerings designed to support diverse research domains at large academic and national institutions. As a result, users frequently fall into confusion and complexity to access these resources, despite the availability of documentation, tutorials, interactive trainings and other similar resources. Through this work, we present a framework designed to improve new-user onboarding experience. We also present an empirical validation through its application within the Research Infrastructure Services at Washington University in St. Louis.

翻译：全球各地的研究计算中心在吸纳新用户方面面临挑战。领域专家、研究人员及项目负责人往往被为支撑大型学术机构和国家机构中多样化研究领域而设计的复杂基础设施与软件产品所困扰。尽管已提供文档、教程、交互式培训及其他类似资源，用户在使用这些资源时仍常陷入困惑与复杂性中。通过本研究，我们提出了一套旨在改善新用户入职体验的框架，并通过其在圣路易斯华盛顿大学研究基础设施服务中的应用进行了实证验证。