In the past decade, the financial industry has experienced a technology revolution. While we witness a rapid introduction of conversational bots for financial services, there is a lack of understanding of conversational user interfaces (CUI) features in this domain. The finance industry also deals with highly sensitive information and monetary transactions, presenting a challenge for developers and financial providers. Through a study on how to design text-based conversational financial interfaces with N=410 participants, we outline user requirements of trustworthy CUI design for financial bots. We posit that, in the context of Finance, bot privacy and security assurances outweigh conversational capability and postulate implications of these findings. This work acts as a resource on how to design trustworthy FinBots and demonstrates how automated financial advisors can be transformed into trusted everyday devices, capable of supporting users' daily financial activities.

翻译：在过去十年中,金融业经历了一场技术革命。我们看到金融服务迅速引入了对谈机器人,但缺乏对该领域对口用户界面(CUI)特征的了解。金融业还处理高度敏感的信息和货币交易,对开发商和金融提供者提出了挑战。通过研究如何设计与N=410参与者的基于文本的对谈金融界面,我们概述了金融机器人对可靠的CUI设计用户的要求。我们认为,在金融、机器人隐私和安全保障方面,超越了谈话能力和这些结论的假设影响。这项工作是关于如何设计可靠的FinBot公司的资源,并展示如何将自动化金融顾问转变为可信赖的日常工具,能够支持用户日常金融活动。