Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.

翻译：尽管人们日益认识到负责任的人工智能需要领域知识，但当前关于对话式人工智能的研究主要借鉴了以诊断和干预为核心的临床专业知识。然而，日常情感支持需求大多发生在非临床情境中，因此需要不同的对话方法。本研究探讨了引导个体度过个人危机、悲伤和反思的牧师如何感知并参与对话式人工智能。我们招募了十八位牧师来构建AI聊天机器人。尽管部分牧师对聊天机器人持谨慎乐观态度，但大多数牧师指出了聊天机器人在支持日常福祉方面的局限性。我们的分析揭示了牧师如何看待其牧灵关怀职责，以及AI聊天机器人在"倾听"、"联结"、"承载"与"欲求"四大主题维度上的不足。这些主题与"情感调谐"概念相呼应——该概念近期被强调为理解关怀技术所提供微妙体验的关系性视角。这一视角为旨在支持非临床情境下福祉的聊天机器人设计提供了启示。