In this chapter, we review and discuss the transformation of AI technology in HCI/UX work and assess how AI technology will change how we do the work. We first discuss how AI can be used to enhance the result of user research and design evaluation. We then discuss how AI technology can be used to enhance HCI/UX design. Finally, we discuss how AI-enabled capabilities can improve UX when users interact with computing systems, applications, and services.

翻译：本章回顾并探讨了人工智能技术在人机交互/用户体验工作中的转型作用，并评估了人工智能技术将如何改变我们的工作方式。首先，我们讨论了如何利用人工智能提升用户研究与设计评估的效果。随后，探讨了人工智能技术如何增强人机交互/用户体验设计。最后，我们讨论了AI赋能的能力如何在用户与计算系统、应用和服务交互时改善用户体验。