The proliferation of Artificial Intelligence (AI) in workplaces is transforming how we work. While existing research on human-AI collaboration at work often prioritizes performance, less is known about their experiential outcomes. Through interviews with 24 employees across Information Technology (IT), service-based, and healthcare sectors, this paper examines AI's impact on job satisfaction via perceptions of job decency and meaningfulness, now and in the future. Our results reveal that the anticipated impact of AI on overall job satisfaction varies with the occupational domain, with differing perceptions of its underlying decency and meaningfulness. For instance, IT and healthcare anticipate increased satisfaction with decency aspects like working hours but decreased satisfaction with meaningfulness aspects like social image due to misconceptions about AI handling most of their tasks. Conversely, service workers foresee no improvement in their working hours but a higher social standing due to the perceived status boost associated with working with AI.
翻译:人工智能在工作场所的日益普及正在改变我们的工作方式。尽管现有关于人机协作的研究常以绩效为导向,但对员工体验结果的关注仍显不足。本文通过对信息技术、服务行业及医疗保健领域24名员工的访谈,探讨了人工智能如何通过影响员工对工作体面性与意义感的感知来作用于当前及未来的工作满意度。研究结果表明,人工智能对整体工作满意度的预期影响因职业领域而异,且员工对工作体面性与意义感的深层认知存在差异。例如,信息技术与医疗从业者预期人工智能将提升工作时长等体面性满意度,但担忧因需处理大部分任务而导致社会形象等意义感满意度下降;而服务业员工虽不期待工作时间有所改善,却因人工智能协作带来的地位提升预期而获得更高的社会认同。