Much of our modern digital infrastructure relies critically upon open sourced software. The communities responsible for building this cyberinfrastructure require maintenance and moderation, which is often supported by volunteer efforts. Moderation, as a non-technical form of labor, is a necessary but often overlooked task that maintainers undertake to sustain the community around an OSS project. This study examines the various structures and norms that support community moderation, describes the strategies moderators use to mitigate conflicts, and assesses how bots can play a role in assisting these processes. We interviewed 14 practitioners to uncover existing moderation practices and ways that automation can provide assistance. Our main contributions include a characterization of moderated content in OSS projects, moderation techniques, as well as perceptions of and recommendations for improving the automation of moderation tasks. We hope that these findings will inform the implementation of more effective moderation practices in open source communities.

翻译：现代数字基础设施的很大一部分严重依赖于开源软件。负责构建这一网络基础设施的社区需要维护和管理，而这通常依靠志愿者劳动。审核作为一种非技术性劳动，是维护者为维系开源项目社区所从事的必要但常被忽视的工作。本研究考察了支持社区审核的各种架构与规范，描述了审核员用于缓解冲突的策略，并评估了机器人在协助这些流程中可以发挥的作用。我们采访了14名从业者，以揭示现有的审核实践以及自动化可提供的协助方式。我们的主要贡献包括：对开源项目中受审核内容的特征化描述、审核技术，以及对改进审核任务自动化的看法与建议。我们希望这些发现能够为在开源社区实施更有效的审核实践提供参考。