Intelligent warehouse systems have transformed logistics by integrating robots with minimal infrastructure changes, boosting efficiency and optimizing workflows compared to traditional human-only operations. However, human-robot collaboration introduces new challenges, particularly due to human uncertainty, which leads to dynamic interactions and unpredictable behavior. To address these complexities, this paper presents the Multi-Agent Pickup-and-Delivery with Human Collaboration (MAPDwHC) problem, an extension of the Multi-Agent Pickup-and-Delivery (MAPD) problem that incorporates human unpredictability. This problem adds key constraints, such as dynamic obstacles caused by robots temporarily blocking paths when interacting with humans, and the need for real-time responsiveness. We formalize the MAPDwHC problem with additional constraints and properties. Based on this problem setting, we propose the CARVS algorithm, which improves task assignment and path planning by integrating task swapping, validation checks, and random initialization. CARVS reduces congestion, enhances adaptability to human-robot interactions, and ensures real-time responsiveness. Simulation results show that CARVS significantly reduces timeouts of path planning in large-scale scenarios where traditional MAPD algorithms fail, improving both efficiency and scalability.

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