With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensing technologies for workplace wellbeing. Existing research on these technologies often focus on understanding or improving interactions between an individual user and the technology. Workplace settings can, however, introduce a range of complexities that challenge the potential impact and in-practice desirability of wellbeing sensing technologies. Today, there is an inadequate empirical understanding of how everyday workers -- including those who are impacted by, and impact the deployment of workplace technologies -- envision its broader socio-ecological impacts. In this study, we conduct storyboard-driven interviews with 33 participants across three stakeholder groups: organizational governors, AI builders, and worker data subjects. Overall, our findings surface how workers envisioned wellbeing sensing technologies may lead to cascading impacts on their broader organizational culture, interpersonal relationships with colleagues, and individual day-to-day lives. Participants anticipated harms arising from ambiguity and misalignment around scaled notions of ``worker wellbeing,'' underlying technical limitations to workplace-situated sensing, and assumptions regarding how social structures and relationships may shape the impacts and use of these technologies. Based on our findings, we discuss implications for designing worker-centered data-driven wellbeing technologies.
翻译:随着工作场所数字化程度的提高,加之疫情催生的远程与混合办公模式兴起,企业在利用被动感知技术提升工作场所幸福感方面的兴趣日益增长。现有针对此类技术的研究往往侧重于理解或改善个体用户与技术之间的交互。然而,工作场所环境可能引入一系列复杂性,对幸福感感知技术的潜在影响及实际可行性构成挑战。当前,我们对普通工作者(包括那些受工作场所技术部署影响及影响技术部署的人)如何构想其更广泛的社会生态影响缺乏充分的实证理解。本研究对来自三个利益相关群体(组织管理者、人工智能构建者及工作者数据主体)的33名参与者开展了基于故事板的访谈。总体而言,我们的研究结果揭示了工作者认为幸福感感知技术可能对其组织文化、同事间人际关系及个人日常生活产生连锁影响。参与者预见到,围绕“工作者幸福感”的规模化概念存在的模糊性与错位、工作场所情境感知的固有技术局限,以及关于社会结构与关系如何塑造技术影响及使用的假设,可能引发危害。基于研究结果,我们探讨了设计以工作者为中心的数据驱动型幸福感技术的影响。