Knowledge is considered an essential resource for organizations. For organizations to benefit from their possessed knowledge, knowledge needs to be managed effectively. Despite knowledge sharing and management being viewed as important by practitioners, organizations fail to benefit from their knowledge, leading to issues in cooperation and the loss of valuable knowledge with departing employees. This study aims to identify hindering factors that prevent individuals from effectively sharing and managing knowledge and understand how to eliminate these factors. Empirical data were collected through semi-structured group interviews from 50 individuals working in an international large IT organization. This study confirms the existence of a gap between the perceived importance of knowledge management and how little this importance is reflected in practice. Several hindering factors were identified, grouped into personal social topics, organizational social topics, technical topics, environmental topics, and interrelated social and technical topics. The presented recommendations for mitigating these hindering factors are focused on improving employees' actions, such as offering training and guidelines to follow. The findings of this study have implications for organizations in knowledge-intensive fields, as they can use this knowledge to create knowledge sharing and management strategies to improve their overall performance.

翻译：知识被视为组织的重要资源。为了使组织从所拥有的知识中受益，需要有效管理知识。尽管实践者认为知识共享与管理至关重要，但组织仍难以从知识中获益，导致合作问题以及随着员工离职而流失宝贵知识。本研究旨在识别阻碍个人有效共享与管理知识的因素，并理解如何消除这些因素。通过半结构化小组访谈，从一家大型国际IT组织的50名员工中收集了实证数据。本研究证实了知识管理的重要性认知与实际践行之间存在差距。研究识别出若干阻碍因素，并将其分为个人社会话题、组织社会话题、技术话题、环境话题，以及社会与技术相互关联的话题。为缓解这些因素提出的建议聚焦于改善员工行为，例如提供培训和遵循指南。本研究发现对知识密集型领域的组织具有启示意义，它们可据此制定知识共享与管理策略以提升整体绩效。