The rising diffusion of information systems (IS) throughout society poses an increasingly serious threat to privacy as a social value. One approach to alleviating this threat is to establish transparency of information privacy practices (TIPP) so that consumers can better understand how their information is processed. However, the design of transparency artifacts (eg, privacy notices) has clearly not followed this approach, given the ever-increasing volume of information processing. Hence, consumers face a situation where they cannot see the 'forest for the trees' when aiming to ascertain whether information processing meets their privacy expectations. A key problem is that overly comprehensive information presentation results in information overload and is thus counterproductive for establishing TIPP. We depart from the extant design logic of transparency artifacts and develop a theoretical foundation (TIPP theory) for transparency artifact designs useful for establishing TIPP from the perspective of privacy as a social value. We present TIPP theory in two parts to capture the sociotechnical interplay. The first part translates abstract knowledge on the IS artifact and privacy into a description of social subsystems of transparency artifacts, and the second part conveys prescriptive design knowledge in form of a corresponding IS design theory. TIPP theory establishes a bridge from the complexity of the privacy concept to a metadesign for transparency artifacts that is useful to establish TIPP in any IS. In essence, transparency artifacts must accomplish more than offering comprehensive information; they must also be adaptive to the current information needs of consumers.
翻译:信息系统的不断普及对社会隐私这一社会价值构成了日益严重的威胁。缓解这一威胁的方法之一是建立信息隐私实践的透明性(TIPP),使消费者能够更好地了解其信息如何被处理。然而,考虑到信息处理量的持续增长,透明性人工制品(如隐私通知)的设计显然并未遵循这一思路。因此,消费者在试图判断信息处理是否符合其隐私期望时,陷入了"只见树木不见森林"的困境。关键问题在于,过于全面的信息呈现导致了信息过载,反而对建立TIPP产生反效果。我们突破现有透明性人工制品的设计逻辑,从隐私作为社会价值的视角出发,构建了用于建立TIPP的透明性人工制品设计的理论基础(TIPP理论)。为把握社会技术互动关系,我们将TIPP理论分为两部分呈现:第一部分将信息系统人工制品及隐私的抽象知识转化为透明性人工制品社会子系统的描述;第二部分以相应的信息系统设计理论形式传递规范性设计知识。TIPP理论在隐私概念的复杂性与透明性人工制品元设计之间架起桥梁,使任何信息系统都能有效建立TIPP。本质上,透明性人工制品不仅要提供全面信息,还需根据消费者当前信息需求实现适应性调整。