Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains: use CAI to automate the time-consuming conversations required for customer, client or patient support. Herein we draw on our work in dementia care to explore some of the challenges and opportunities for CAI, and how a new way of conceptualising these systems could help ensure essential aspects for human thriving are not lost in the process of automation.

翻译：对话式人工智能系统为实现服务规模化的空前扩展提供了可能，政府与企业已开始在各服务领域部署此类系统。其经济逻辑在不同领域具有相似性：利用对话式人工智能自动化处理客户、用户或患者支持中耗时的对话流程。本文基于我们在痴呆症护理领域的研究，探讨对话式人工智能面临的挑战与机遇，并提出通过重新概念化此类系统，以确保在自动化进程中不丧失对人类繁荣至关重要的核心要素。