Despite high approval ratings for unions and growing worker interest in organizing, employees in the United States still face significant barriers to securing collective bargaining agreements. A key factor is employer counter-organizing: efforts to suppress unionization through rule changes, retaliation, and disruption. Designing sociotechnical tools and strategies to resist these tactics requires a deeper understanding of the role computing technologies play in counter-organizing against unionization. In this paper, we examine three high-profile organizing efforts -- at Amazon, Starbucks, and \university -- using publicly available sources to identify four recurring technological tactics: surveillance, spacing, screaming and scabbing. We analyze how these tactics operate across contexts, highlighting their digital dimensions and strategic deployment. We conclude with implications for organizing in digitally-mediated workplaces, directions for future research, and emergent forms of worker resistance.
翻译:尽管工会支持率居高不下且工人组织化意愿日益增强,美国雇员在争取集体谈判协议时仍面临重大障碍。雇主反组织化策略——即通过规则变更、报复性措施和干扰破坏来压制工会化的行为——是其中关键因素。要设计抵制这些策略的社会技术工具与战略,必须深入理解计算技术在反工会化过程中扮演的角色。本文通过亚马逊、星巴克与\university的三起高关注度组织化案例,基于公开资料识别出四项反复出现的技术策略:监控、间隔、叫嚣与破坏。我们分析这些策略在不同情境下的运作机制,着重阐释其数字化维度与战略部署方式。最后探讨数字化中介工作场所中的组织化启示、未来研究方向以及新兴的工人抵抗形态。