This paper describes a dialogue system developed for the Dialogue Robot Competition 2023 that achieves topic control for trip planning by inserting text into prompts using the ChatGPT-API. We built a system that is capable of generating compliments for the user based on recognition of the user's appearance and creating travel plans by extracting the knowledge about the user's preference from the history of the user's utterances. Complements and planning based on preference are the elements required to maintain the quality of customer service. A preliminary round was held at a travel agency's actual store, where real customers experienced and evaluated the system. This system was evaluated first in the preliminary round and participated in the final round. The results of the preliminary round showed the effectiveness of the proposed system.
翻译:本文描述了一种为2023年对话机器人竞赛开发的对话系统,该系统通过使用ChatGPT-API向提示中插入文本实现旅行规划中的主题控制。我们构建了一个能够基于用户外观识别生成赞美语句,并从用户对话历史中提取偏好知识以制定旅行计划的系统。基于偏好的赞美与规划是维持客服质量所必需的要素。预选赛在旅行社实体店举行,由真实客户体验并评估该系统。该系统在预选赛中取得佳绩并晋级决赛。预选赛结果表明了所提系统的有效性。