With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensing technologies for workplace wellbeing. Existing research on these technologies often focus on understanding or improving interactions between an individual user and the technology. Workplace settings can, however, introduce a range of complexities that challenge the potential impact and in-practice desirability of wellbeing sensing technologies. Today, there is an inadequate empirical understanding of how everyday workers -- including those who are impacted by, and impact the deployment of workplace technologies -- envision its broader socio-ecological impacts. In this study, we conduct storyboard-driven interviews with 33 participants across three stakeholder groups: organizational governors, AI builders, and worker data subjects. Overall, our findings describe how workers envisioned wellbeing sensing technologies may lead to cascading impacts on their broader organizational culture, interpersonal relationships with colleagues, and individual day-to-day lives. Participants anticipated harms arising from ambiguity and misalignment around scaled notions of ``worker wellbeing'', underlying technical limitations to workplace-situated sensing, and assumptions regarding how social structures and relationships may shape the impacts and use of these technologies. Based on our findings, we discuss implications for designing worker-centered data-driven wellbeing technologies.
翻译:随着工作场所数字化程度的加深,以及疫情催生的远程与混合办公模式的兴起,企业界对采用被动感知技术监测工作场所健康的兴趣与日俱增。现有关于此类技术的研究往往聚焦于理解或改善单个用户与技术之间的交互。然而,工作场所环境会引入一系列复杂性因素,挑战健康感知技术的潜在影响与实际应用的可行性。目前,对于普通员工——包括那些受工作场所技术部署影响并反过来影响技术部署的人——如何构想这些技术更广泛的社会生态影响,尚缺乏充分的实证理解。本研究通过故事板引导式访谈,对33名来自三个利益相关群体(组织管理者、人工智能构建者、作为数据主体的员工)的参与者进行了调研。总体而言,我们的研究结果揭示了员工如何构想健康感知技术可能对其所在组织的整体文化、与同事的人际关系以及个人日常生活产生连锁影响。参与者预先指出了若干潜在的危害来源:围绕着规模化“员工健康”概念产生的模糊性与错位;工作场所情境感知技术本身固有的局限性;以及关于社会结构和人际关系如何塑造技术影响与使用方式的种种假设。基于研究发现,我们探讨了如何设计以员工为中心的数据驱动健康技术的启示。