Understanding and managing data privacy in the digital world can be challenging for sighted users, let alone blind and low-vision (BLV) users. There is limited research on how BLV users, who have special accessibility needs, navigate data privacy, and how potential privacy tools could assist them. We conducted an in-depth qualitative study with 21 US BLV participants to understand their data privacy risk perception and mitigation, as well as their information behaviors related to data privacy. We also explored BLV users' attitudes towards potential privacy question answering (Q&A) assistants that enable them to better navigate data privacy information. We found that BLV users face heightened security and privacy risks, but their risk mitigation is often insufficient. They do not necessarily seek data privacy information but clearly recognize the benefits of a potential privacy Q&A assistant. They also expect privacy Q&A assistants to possess cross-platform compatibility, support multi-modality, and demonstrate robust functionality. Our study sheds light on BLV users' expectations when it comes to usability, accessibility, trust and equity issues regarding digital data privacy.
翻译:在数字世界中理解和管理数据隐私对明眼用户而言已颇具挑战,更遑论盲人和低视力(BLV)用户。目前关于具有特殊无障碍需求的BLV用户如何处理数据隐私,以及潜在隐私工具如何辅助他们的研究十分有限。我们对21名美国BLV参与者开展了一项深入的定性研究,以了解他们对数据隐私风险的感知与缓解策略,以及相关的信息行为。我们还探讨了BLV用户对潜在隐私问答(Q&A)助手的态度——这种助手能帮助他们更好地理解数据隐私信息。研究发现,BLV用户面临更严峻的安全与隐私风险,但其风险缓解措施往往不足。他们未必主动寻求数据隐私信息,但明确认识到隐私问答助手的潜在价值。此外,他们期望隐私问答助手具备跨平台兼容性、支持多模态交互,并拥有稳健的功能。我们的研究揭示了BLV用户在数字数据隐私的可用性、可及性、信任与公平性问题上的期望。