In times of crisis, international travel becomes tenuous and anxiety provoking. The crisis informatics and Human-Computer Interaction (HCI) community has paid increasing attention to the use of Information and Communication Technologies (ICTs) in various crisis settings. However, little is known about the travelers' actual experiences in whole trips in crises. In this paper, we bridge the gap by presenting a study on Chinese travelers' encounters in their international journeys to the US during a multifacet crisis and their use of ICTs to overcome difficulties in the journeys. We interviewed 22 Chinese travelers who had successfully come to the US during the crisis. The findings showed how travelers improvised to reconnect the broken international travel infrastructure. We also discuss the findings with the literature on infrastructure, and crisis informatics, and provide design implications for travel authorities and agencies.

翻译：在危机时期，国际旅行变得脆弱且令人焦虑。危机信息学与人机交互（HCI）领域已日益关注信息与通信技术（ICTs）在各种危机情境中的应用。然而，关于旅行者在危机期间完整旅程中的实际体验，目前仍知之甚少。本文通过研究多层面危机期间中国旅行者赴美国际旅程中的遭遇及其使用ICTs克服困难的过程，弥补了这一空白。我们访谈了22名在危机期间成功抵达美国的中国旅行者。研究结果揭示了旅行者如何即兴修补断裂的国际旅行基础设施。我们还将这些发现与基础设施及危机信息学的相关文献进行了讨论，并为旅行管理部门和机构提供了设计启示。