Peer health posts surface new uncertainties, such as questions and concerns for readers. Prior work focused primarily on improving relevance and accuracy fails to address users' diverse information needs and emotions triggered. Instead, we propose directly addressing these by information augmentation. We introduce Evidotes, an information support system that augments individual posts with relevant scientific and anecdotal information retrieved using three user-selectable lenses (dive deeper, focus on positivity, and big picture). In a mixed-methods study with 17 chronic illness patients, Evidotes improved self-reported information satisfaction (3.2->4.6) and reduced self-reported emotional cost (3.4->1.9) compared to participants' baseline browsing. Moreover, by co-presenting sources, Evidotes unlocked information symbiosis: anecdotes made research accessible and contextual, while research helped filter and generalize peer stories. Our work enables an effective integration of scientific evidence and human anecdotes to help users better manage health uncertainty.
翻译:同伴健康帖子会引发新的不确定性,例如读者的疑问与担忧。先前的研究主要关注提升信息的相关性与准确性,未能满足用户多样化的信息需求及被触发的情感。为此,我们提出通过信息增强来直接应对这些问题。我们介绍了Evidotes,这是一个信息支持系统,它通过三种用户可选视角(深入探究、关注积极面、宏观概览)检索相关的科学信息与个人经历信息,以增强单个帖子的内容。在一项针对17名慢性病患者的混合方法研究中,与参与者的基线浏览体验相比,Evidotes提高了自我报告的信息满意度(3.2->4.6)并降低了自我报告的情感成本(3.4->1.9)。此外,通过并列呈现信息来源,Evidotes实现了信息共生:个人经历使研究更易于理解和情境化,而研究则有助于筛选和概括同伴的故事。我们的工作实现了科学证据与个人经历的有效整合,以帮助用户更好地管理健康不确定性。