Interactive Voice Response (IVR) systems have undergone significant transformation in recent years, moving from traditional code-based development to more user-friendly approaches leveraging widgets and, most recently, harnessing the power of Artificial Intelligence (AI) for automated IVR flow creation. This paper explores the evolution of IVR building techniques, highlighting the industry's revolution and shaping the future of IVR systems. The authors delve into the historical context, current trends, and future prospects of IVR development, elucidating the impact of AI on simplifying IVR creation processes and enhancing customer experiences.

翻译：交互式语音应答（IVR）系统近年来经历了重大变革，从传统的基于代码的开发模式，转向利用可视化组件等更用户友好的方法，并最终演进至借助人工智能（AI）技术实现自动化IVR流程构建。本文系统梳理了IVR构建技术的发展脉络，重点探讨了该领域的技术革新及其对IVR系统未来形态的塑造作用。作者深入剖析了IVR开发的历史背景、当前趋势与未来前景，阐释了人工智能如何简化IVR创建流程并提升用户体验。