Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.

翻译：语音是现代计算机系统提供的一种自然表达方式。基于语音的用户体验（voice UX）的定性视角能够提供对复杂交互的丰富描述，而这些是单纯数字无法完全呈现的。我们系统性回顾了关于语音用户界面体验定性方法的研究文献，通过系统图谱捕捉了这一领域工作的本质，并提供了研究结果的定性综合。我们强调了定性方法在语音用户界面体验研究中的优势，识别了提升方法和结果严谨性的机会，并提炼出跨不同设备及定性实践模式的经验规律。