The real-time data collection and automation capabilities offered by the Internet of Things (IoT) are revolutionizing and transforming Business Processes (BPs) into IoT-enhanced BPs, showing high potential for improving sustainability. Although already studied in Business Process Management (BPM), sustainability research has primarily focused on environmental concerns. However, achieving a holistic and lasting impact requires a systematic approach to address sustainability beyond the environmental dimension. This work proposes a conceptual model and a structured methodology with the goal of analyzing the potential of IoT to measure and improve the sustainability of BPs. The conceptual model formally represents key sustainability concepts, linking BPM and IoT by highlighting how IoT devices support and contribute to sustainability. The methodology guides the systematic analysis of existing BPs, identifies opportunities, and implements sustainability-aware, IoT-enhanced BPs. The approach is illustrated through a running example from the tourism domain and a controlled case study in healthcare.

翻译：物联网（IoT）提供的实时数据采集与自动化能力正推动业务流程（BPs）向物联网增强型业务流程变革，展现出提升可持续性的巨大潜力。尽管业务流程管理（BPM）领域已有相关研究，但现有可持续性研究主要聚焦环境维度。然而，要实现全面且持久的影响，需采用系统性方法应对超越环境维度的可持续性挑战。本文提出一种概念模型与结构化方法论，旨在分析物联网在衡量与改进业务流程可持续性方面的潜力。该概念模型通过形式化表征可持续性核心概念，揭示物联网设备如何支持并贡献于可持续性，从而桥接BPM与物联网。方法论则引导对现有业务流程的系统性分析，识别优化机遇，并实现可持续感知的物联网增强型业务流程。通过旅游领域的运行示例与医疗领域的受控案例研究，对方法进行了验证。