Sensing technologies deployed in the workplace can collect detailed data about individual activities and group interactions that are otherwise difficult to capture. A hopeful application of these technologies is that they can help businesses and workers optimize productivity and wellbeing. However, given the inherent and structural power dynamics in the workplace, the prevalent approach of accepting tacit compliance to monitor work activities rather than seeking workers' meaningful consent raises privacy and ethical concerns. This paper unpacks a range of challenges that workers face when consenting to workplace wellbeing technologies. Using a hypothetical case to prompt reflection among six multi-stakeholder focus groups involving 15 participants, we explored participants' expectations and capacity to consent to workplace sensing technologies. We sketched possible interventions that could better support more meaningful consent to workplace wellbeing technologies by drawing on critical computing and feminist scholarship -- which reframes consent from a purely individual choice to a structural condition experienced at the individual level that needs to be freely given, reversible, informed, enthusiastic, and specific (FRIES). The focus groups revealed that workers are vulnerable to meaningless consent -- dynamics that undo the value of data gathered in the name of "wellbeing," as well as an erosion of autonomy in the workplace. To meaningfully consent, participants wanted changes to how the technology works and is being used, as well as to the policies and practices surrounding the technology. Our mapping of what prevents workers from meaningfully consenting to workplace wellbeing technologies (challenges) and what they require to do so (interventions) underscores that the lack of meaningful consent is a structural problem requiring socio-technical solutions.
翻译:在职场部署的传感技术能够收集关于个人活动和群体互动的详细数据,而这些数据在其他情况下难以获取。这些技术的一个充满希望的应用是帮助企业和员工优化生产力与福祉。然而,鉴于职场中固有的结构性权力动态,普遍接受默认服从以监控工作活动而非寻求工人有意义同意的做法,引发了隐私和伦理问题。本文剖析了工人在同意职场福祉技术时面临的一系列挑战。通过使用一个假设案例来引发六个多利益相关者焦点小组(共15名参与者)的反思,我们探讨了参与者对职场传感技术的期望及其同意能力。我们借鉴批判计算和女性主义学术研究——后者将同意从纯粹的个人选择重新定义为在个体层面经历的结构性条件,需要自由给予、可撤销、知情、热情和具体(FRIES)——勾勒出可能支持更有意义同意的干预措施。焦点小组揭示,工人容易陷入无意义的同意——这种动态破坏了以“福祉”名义收集数据的价值,并导致职场自主权的侵蚀。为了达成有意义同意,参与者希望改变技术的工作方式和使用方式,以及围绕技术的政策和实践。我们对阻止工人有意义同意职场福祉技术的因素(挑战)及他们所需的条件(干预措施)的映射,强调了缺乏有意义同意是一个需要社会技术解决方案的结构性问题。