Human-centered artificial intelligence (HCAI) is an approach to AI design, development, and deployment that prioritizes human needs, values, and experiences, ensuring that technology enhances human capabilities, well-being, and workforce empowerment. While HCAI has gained prominence in academic discourse and organizational practice, its implementation remains constrained by the absence of methodological guidance and structured frameworks. In particular, HCAI and organizational design practices are often treated separately, despite their interdependence in shaping effective socio-technical systems. This chapter addresses this gap by introducing the Human-Centered AI Maturity Model (HCAI-MM), a structured framework that enables organizations to evaluate, monitor, and advance their capacity to design and implement HCAI solutions. The model specifies stages of maturity, metrics, tools, governance mechanisms, and best practices, supported by case studies, while also incorporating an organizational design methodology that operationalizes maturity progression. Encompassing dimensions such as human-AI collaboration, explainability, fairness, and user experience, the HCAI-MM provides a roadmap for organizations to move from novice to advanced levels of maturity, aligning AI technologies with human values and organizational design principles.

翻译：以人为本的人工智能（HCAI）是一种将人类需求、价值观和体验置于首位的AI设计、开发与部署方法，旨在确保技术能够增强人类能力、福祉并赋能劳动力。尽管HCAI在学术讨论和组织实践中日益受到重视，但其实际应用仍因缺乏方法论指导和结构化框架而受到制约。特别是，HCAI与组织设计实践常被割裂对待，尽管二者在构建有效的社会技术系统方面相互依存。本章通过引入以人为本的人工智能成熟度模型（HCAI-MM）来填补这一空白，该结构化框架能够帮助组织评估、监测并提升其设计和实施HCAI解决方案的能力。该模型明确了成熟度阶段、度量指标、工具、治理机制和最佳实践，并辅以案例研究，同时整合了一套将成熟度进阶操作化的组织设计方法。涵盖人机协作、可解释性、公平性和用户体验等多个维度，HCAI-MM为组织提供了从新手级向高级成熟度迈进的路线图，使AI技术与人类价值观及组织设计原则保持一致。