Insights: - The human-centered AI (HCAI) approach and the sociotechnical systems (STS) theory share the same goal: ensuring that new technologies such as AI best serve humans in a sociotechnical environment. - HCAI practice needs to fully embrace sociotechnical systems thinking, while traditional STS needs to evolve to address the emerging characteristics of AI technology. - We propose a conceptual framework for intelligent sociotechnical systems (iSTS) to enhance traditional STS theory in the AI era. - Based on iSTS, we further propose a sociotechnical-based hierarchical HCAI approach as a paradigmatic extension to existing HCAI practice, further advancing HCAI practice.

翻译：洞见：- 人本人工智能（HCAI）方法与社会技术系统（STS）理论具有共同目标：确保AI等新技术在社会技术环境中最优地服务于人类。- HCAI实践需要全面融入社会技术系统思维，而传统STS理论也需要演进以应对AI技术的新兴特征。- 我们提出了智能社会技术系统（iSTS）的概念框架，以在AI时代增强传统STS理论。- 基于iSTS，我们进一步提出了一种基于社会技术的分层HCAI方法，作为现有HCAI实践的范式扩展，从而推动HCAI实践的深化发展。