Unpleasant social interactions on the road can negatively affect driving safety. At the same time, researchers have attempted to address social discomfort by exploring Conversational User Interfaces (CUIs) as social mediators. Before knowing whether CUIs could reduce social discomfort in a car, it is necessary to understand the nature of social discomfort in shared rides. To this end, we recorded nine families going on drives and performed interaction analysis on this data. We define three strategies to address social discomfort: contextual mediation, social mediation, and social support. We discuss considerations for engineering and design, and explore the limitations of current large language models in addressing social discomfort on the road.

翻译：道路上的不愉快社交互动可能对驾驶安全产生负面影响。与此同时，研究者尝试通过探索对话式用户界面作为社交调解器来缓解社交不适。在确认对话式用户界面能否降低车内社交不适之前，有必要理解共享出行中社交不适的本质。为此，我们记录了九个家庭的驾驶过程，并对数据进行了交互分析。我们定义了三种应对社交不适的策略：情境调解、社交调解和社交支持。我们讨论了工程与设计方面的考量，并探讨了当前大语言模型在解决道路社交不适方面的局限性。