Conversational artificial intelligence (ConvAI) systems have attracted much academic and commercial attention recently, making significant progress on both fronts. However, little existing work discusses how these systems can be developed and deployed for social good. In this paper, we briefly review the progress the community has made towards better ConvAI systems and reflect on how existing technologies can help advance social good initiatives from various angles that are unique for ConvAI, or not yet become common knowledge in the community. We further discuss about the challenges ahead for ConvAI systems to better help us achieve these goals and highlight the risks involved in their development and deployment in the real world.

翻译：最近,相互交流的人工智能(ConvAI)系统吸引了许多学术和商业关注,在两方面都取得了重大进展,然而,现有的工作很少讨论如何为社会利益开发和部署这些系统,在本文件中,我们简要回顾社区在改进ConvAI系统方面取得的进展,并思考现有技术如何从对ConvAI独特的不同角度帮助推动社会公益举措,或尚未成为社区的共同知识。我们进一步讨论ConvAI系统今后面临的挑战,以更好地帮助我们实现这些目标,并突出在现实世界中发展和部署这些系统所涉及的风险。