In this short paper, we introduce work that is aiming to purposefully venture into this mesh of questions from a different starting point. Interjecting into the conversation, we want to ask: 'What is it to be skilled at work?' Building on work from scholars like Tim Ingold, and strands of longstanding research in workplace studies and CSCW, our interest is in turning the attention to the active work of 'being good', or 'being skilled', at what we as workers do. As we see it, skill provides a counterpoint to the version of intelligence that appears to be easily blackboxed in systems like Slack, and that ultimately reduces much of what people do to work well together. To put it slightly differently, skill - as we will argue below - gives us a way into thinking about work as a much more entangled endeavour, unfolding through multiple and interweaving sets of practices, places, tools and collaborations. In this vein, designing for the future of work seems to be about much more than where work is done or how we might bolt on discrete containers of intelligence. More fruitful would be attending to how we succeed in threading so many entities together to do our jobs well - in 'coming to be skilled'.
翻译:在这篇短文中,我们介绍了一项旨在从不同起点系统探讨这一系列问题的研究工作。我们介入现有讨论的核心追问是:“何为工作中的娴熟技艺?”基于蒂姆·英戈尔德等学者的理论,以及工作场所研究与人机协同工作领域长期积累的研究脉络,我们的研究旨趣在于将关注点转向“做得精”或“做得巧”这种动态的工作实践。在我们看来,技能为那种在Slack等系统中易被黑箱化的智能形态提供了对照视角——这种智能形态最终将人们高效协作的丰富内涵简化为机械操作。换言之,正如下文将论证的,技能为我们提供了一种理解工作的新路径:将工作视为多重实践场域、空间环境、工具系统与协作网络相互交织的动态过程。循此思路,面向未来的工作设计远不止于工作场所的布局或离散智能模块的简单叠加,更应关注我们如何成功编织多元实体以胜任工作——即如何“达至娴熟”的过程。