Famous people, such as celebrities and influencers, are harassed online on a daily basis. Online harassment mentally disturbs them and negatively affects society. However, limited studies have been conducted on the online harassment victimization of famous people, and its effects remain unclear. We surveyed Japanese famous people ($N=213$), who were influential people who appeared on television and other traditional media and on social media, regarding online harassment victimization, emotional injury, and action against offenders and revealed that various forms of online harassment are prevalent. Some victims used the anti-harassment functions provided by weblogs and social media systems (e.g., blocking/muting/reporting offender accounts and closing comment forms), talked about their victimization to close people, and contacted relevant authorities to take legal action (talent agencies, legal consultants, and police). By contrast, some victims felt compelled to accept harassment and did not initiate action for offenses. We propose several approaches to support victims, inhibit online harassment, and educate people. Our findings help that platforms establish support systems against online harassment.
翻译:名人(如明星和网红)每天都在网络上遭受骚扰。网络骚扰不仅给他们造成精神困扰,也对社会产生负面影响。然而,针对名人遭受网络骚扰的研究十分有限,其影响机制尚不明确。本研究对213名日本名人(包括活跃于电视等传统媒体及社交媒体的公众人物)展开调查,围绕网络骚扰受害经历、情感伤害及应对措施进行分析,发现多种形式的网络骚扰普遍存在。部分受害者使用了博客与社交媒体平台的反骚扰功能(如屏蔽/静音/举报施害者账号、关闭评论栏),向亲友倾诉受害经历,并通过经纪公司、法律顾问及警方等渠道采取法律行动。相比之下,部分受害者被迫接受骚扰,未对侵权行为采取任何回应。我们提出了支持受害者、遏制网络骚扰及公众教育的多重方案。研究结果有助于平台建立反骚扰支持体系。