Long-horizon interactions with LLM-based assistants require memory systems that preserve and update user states, preferences, and interaction histories. Existing evaluations report end-to-end QA accuracy and cannot determine whether errors arise from encoding, retrieval, or generation. We introduce EvalMem, an operation-level diagnostic framework with three parallel Examiners. For each query, the Encoding Examiner checks whether the target fact is stored, the Retrieval Examiner assesses whether the native retriever returns usable evidence, and the Generation Examiner tests whether the model can answer from oracle evidence. Their outputs form fine-grained multi-label defect codes. To improve store-level diagnosis, we adapt agentic RAG with a recall-first strategy that searches using both the query and source evidence, increasing recall of present evidence on LoCoMo from 70.2% to 95.6%. Evaluations of seven memory systems on LoCoMo, LongMemEval-S, and dynamic DynaMem-Bench identify retrieval as the most frequently attributed failure layer; in default LoCoMo, retrieval defects reach 22.1%, compared with 7.7% for encoding and 6.5% for generation. Guided by this diagnosis, MemWiki, a search-friendly auxiliary structure built from each system's memory export, improves mean accuracy by 2.5 and 2.3 percentage points on LoCoMo and LongMemEval-S, respectively.

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