Mainstream food delivery platforms, like DoorDash and Uber Eats, have been the locus of fierce policy debates about their unfair business and labor practices. At the same time, hundreds of independent food delivery services provide alternative opportunities to many communities across the U.S. We surveyed operators of independent food delivery platforms to learn about their perception of the role of public policy. We found conflicting opinions on whether and how policy should interact with their businesses, ranging from not wanting policymakers to interfere to articulating specific policies that would curtail mainstream platforms' business practices. We provide insights for technologists and policymakers interested in the sociotechnical challenges of local marketplaces.
翻译:主流外卖平台(如DoorDash和Uber Eats)因其不公平的商业与劳工实践而成为激烈政策辩论的焦点。与此同时,数百家独立外卖服务为美国各地社区提供了替代性选择。本研究对独立外卖平台运营商进行调研,以了解他们对公共政策角色的认知。我们发现,关于政策是否以及如何干预其业务,受访者存在意见分歧:从不愿政策制定者介入,到明确要求制定限制主流平台商业实践的具体政策。本研究为关注地方市场社会技术挑战的技术专家与政策制定者提供了相关洞见。