Skill training is crucial for enabling dignified livelihood opportunities. In India, various schemes and initiatives aim to provide skill training in different domains, with ICT and digital technologies playing a vital role. However, there is limited research on understanding on-ground capacities \& constraints and the use of digital tools in these programs. In this study, we look into the mobilization, counseling, and training stages of the 5-stage skill development process that also includes placement and tracking, adopted in Dhamtari's Livelihood College in Chhattisgarh, India, and other programs nationwide. Through the immersion/crystallization approach and mixed-method analysis including GIS mapping, video analysis of CCTV streams, quantitative analysis, and unstructured conversations with administrators, trainers, mobilizers, counselors, and nearby industry personnel for over a year, we identified three major challenges. A lack of inclusive and gendered access to skilling; a tedious manual counseling process with insufficient support staff; and inconsistent trainee attendance alongside sub-standard utilization of digital assets. Finally, we discuss, ways to improve access to skill training by leveraging Vocational Training Partners(VTPs), ways to improve the utilization of existing digital assets, and considerations for improving the counseling process. We conclude by summarizing that skill development programs currently lack institutional elements that enable effective information exchange between stakeholders, thereby creating information bottlenecks that result in inefficiencies, hindering the service delivery. In sum, our study informs the HCI and ICTD literature on the on-ground challenges and constraints faced by stakeholders and the role of technology in supporting such initiatives.

翻译：技能培训对于实现有尊严的生计机会至关重要。在印度，各类计划和倡议旨在提供不同领域的技能培训，其中信息通信技术和数字技术发挥着重要作用。然而，关于理解这些项目中的实地能力与制约因素以及数字工具使用情况的研究仍然有限。本研究聚焦于印度恰蒂斯加尔邦达姆塔里生计学院及全国其他项目所采用的五阶段技能发展过程的动员、咨询和培训阶段（该过程还包括安置和跟踪）。通过沉浸/结晶化方法及混合方法分析（包括GIS地图绘制、闭路电视流视频分析、定量分析以及与行政人员、培训师、动员者、咨询者及周边行业人员长达一年多的非结构化访谈），我们识别出三大主要挑战：缺乏包容性和性别平等的技能获取途径；繁琐的面对面咨询流程且支持人员不足；学员出勤不稳定以及数字资产利用率低下。最后，我们探讨了利用职业培训合作伙伴改善技能培训获取途径的方式、提升现有数字资产利用率的措施，以及改进咨询流程的考量。我们总结认为，当前技能发展项目缺乏促进利益相关者之间有效信息交换的制度性要素，从而造成信息瓶颈，导致效率低下并阻碍服务交付。总之，本研究为人机交互与信息通信技术发展领域提供了关于利益相关者面临的实地挑战与制约因素以及技术支持此类举措的作用的见解。