To support maintenance and servicing of industrial machines, service processes are even today often performed manually and analogously, although supportive technologies such as augmented reality, virtual reality and digital platforms already exist. In many cases, neither technicians on-site nor remote experts have all the essential information and options for suitable actions available. Existing service products and platforms do not cover all the required functions in practice in order to map end-to-end processes. PLASMA is a concept for a Cloud-based remote maintenance platform designed to meet these demands. But for a real-life implementation of PLASMA, security measures are essential as we show in this paper.

翻译：尽管增强现实、虚拟现实和数字平台等支撑技术已经存在，但时至今日工业机器的维护与服务工作仍常以手动和模拟方式进行。在许多情况下，现场技术人员和远程专家都无法获得所有必要信息及合适行动方案。现有服务产品和平台在实践中无法覆盖映射端到端流程所需的全部功能。PLASMA是一个为满足这些需求而设计的基于云的远程维护平台概念。但如本文所示，在实际部署PLASMA时，安全措施至关重要。