The development of a reliable and valid assessment tool of human-automation trust is an important topic. This study aimed to develop a Chinese version of human-automation trust scale (C-HATS) with reasonable reliability and validity based on Lee and See (2004)'s trust model. After three phases of assessments including exploratory factor analysis, item analysis, and confirmatory factor analysis, different dimensions and items were considered for initial and posttask human-automation trust. For post-task trust, the scale had three dimensions and 11 items and reflected Lee and See (2004)'s model, whereas different from Lee and See (2004)'s model, the final scale had 14 items but only two dimensions for initial trust. Nevertheless, for both initial and post-task trust, reasonable reliability and validity of the scale were verified with various consumer automation products. Although further verification is still necessary, the developed C-HATS could be used to effectively assess human-automation trust in the Chinese context.
翻译:开发可靠有效的人机信任评估工具是重要研究课题。本研究基于Lee与See(2004)的信任模型,旨在开发具有合理信效度的中文版人机信任量表(C-HATS)。经过探索性因子分析、项目分析和验证性因子分析三轮评估,针对初始信任和任务后信任分别确定了不同维度和条目。任务后信任量表包含3个维度共11个条目,符合Lee与See(2004)模型;而初始信任量表虽与Lee与See(2004)模型不同,最终确定为2个维度共14个条目。通过多种消费类自动化产品验证,两种信任量表均显示出合理信效度。尽管仍需进一步验证,所开发的C-HATS可有效评估中文语境下的人机信任水平。