Eco-friendly service options (EFSOs) aim to reduce personal carbon emissions, yet their eco-friendly framing may permit increased consumption, weakening their intended impact. Such rebound effects remain underexamined in HCI, including how common eco-feedback approaches shape them. We investigate this in an online within-subjects experiment (N=75) in a ride-hailing context. Participants completed 10 trials for five conditions (No EFSO, EFSO - Minimal, EFSO - CO2 Equivalency, EFSO - Gamified, EFSO - Social), yielding 50 choices between walking and ride-hailing for trips ranging from 0.5mi - 2.0mi (0.80km - 3.22km). We measured how different EFSO variants affected ride-hailing uptake relative to a No EFSO baseline. EFSOs lacking explicit eco-feedback metrics increased ride-hailing uptake, and qualitative responses indicate that EFSOs can make convenience-driven choices more permissible. We conclude with implications for designing EFSOs that begin to take rebound effects into account.
翻译:环保服务选项旨在减少个人碳排放,但其环保导向的框架可能助长消费增长,从而削弱预期效果。此类回弹效应在人机交互领域尚未得到充分研究,包括常见的环保反馈方式如何塑造这些效应。我们在网约车场景中开展了一项在线组内实验(N=75)进行探究。参与者需完成五种条件(无环保选项、基础环保选项、二氧化碳当量环保选项、游戏化环保选项、社交化环保选项)下的10轮测试,累计在步行与网约车之间做出50次选择,行程距离范围为0.5英里至2.0英里(0.80公里至3.22公里)。我们测量了不同环保选项变体相对于无环保选项基线对网约车使用率的影响。缺乏明确环保反馈指标的环保选项反而增加了网约车使用率,定性反馈表明环保选项可能使便利导向的选择更易被接受。最后,我们讨论了在设计环保选项时需考虑回弹效应的设计启示。