Our research aims to highlight and alleviate the complex tensions around online safety, privacy, and smartphone usage in families so that parents and teens can work together to better manage mobile privacy and security-related risks. We developed a mobile application ("app") for Community Oversight of Privacy and Security ("CO-oPS") and had parents and teens assess whether it would be applicable for use with their families. CO-oPS is an Android app that allows a group of users to co-monitor the apps installed on one another's devices and the privacy permissions granted to those apps. We conducted a study with 19 parent-teen (ages 13-17) pairs to understand how they currently managed mobile safety and app privacy within their family and then had them install, use, and evaluate the CO-oPS app. We found that both parents and teens gave little consideration to online safety and privacy before installing new apps or granting privacy permissions. When using CO-oPS, participants liked how the app increased transparency into one another's devices in a way that facilitated communication, but were less inclined to use features for in-app messaging or to hide apps from one another. Key themes related to power imbalances between parents and teens surfaced that made co-management challenging. Parents were more open to collaborative oversight than teens, who felt that it was not their place to monitor their parents, even though both often believed parents lacked the technological expertise to monitor themselves. Our study sheds light on why collaborative practices for managing online safety and privacy within families may be beneficial but also quite difficult to implement in practice. We provide recommendations for overcoming these challenges based on the insights gained from our study.
翻译:我们的研究旨在凸显并缓解家庭中围绕在线安全、隐私及智能手机使用的复杂矛盾,使家长和青少年能够共同更好地管理移动隐私与安全相关风险。为此,我们开发了一款名为“社区隐私安全监督”(CO-oPS)的移动应用程序,并让家长和青少年评估其是否适用于各自家庭。CO-oPS是一款安卓应用,允许一组用户相互监控他人设备上安装的应用程序及这些应用被授予的隐私权限。我们对19对家长与青少年(年龄13-17岁)进行了研究,以了解他们当前如何在家庭内管理移动安全与应用隐私,随后让他们安装、使用并评价CO-oPS应用。研究发现,无论是家长还是青少年,在安装新应用或授予隐私权限前,对在线安全与隐私的考虑均十分有限。使用CO-oPS时,参与者喜欢该应用通过提升彼此设备透明度来促进沟通的方式,但对使用应用内消息功能或相互隐藏应用的功能兴趣不大。关于家长与青少年之间权力失衡的关键主题浮现,使得共同管理变得困难。家长比青少年更愿意接受协作监督,而青少年认为监督家长并非其职责所在,尽管双方常认为家长缺乏自我监督的技术专长。我们的研究揭示了为何在家庭内协作管理在线安全与隐私的做法可能有益,但在实践中却难以实施。基于研究所得见解,我们为克服这些挑战提供了建议。