Robust access to trustworthy information is a critical need for society with implications for knowledge production, public health education, and promoting informed citizenry in democratic societies. Generative AI technologies may enable new ways to access information and improve effectiveness of existing information retrieval systems but we are only starting to understand and grapple with their long-term social implications. In this chapter, we present an overview of some of the systemic consequences and risks of employing generative AI in the context of information access. We also provide recommendations for evaluation and mitigation, and discuss challenges for future research.

翻译：可靠信息的稳健获取是社会的一项关键需求，对知识生产、公共卫生教育以及促进民主社会中公民的知情参与具有重要意义。生成式人工智能技术可能为信息获取提供新途径，并提升现有信息检索系统的效能，但我们对其长期社会影响的理解与应对才刚刚开始。本章概述了在信息获取背景下应用生成式人工智能可能引发的系统性后果与风险，同时提出评估与缓解建议，并探讨未来研究面临的挑战。