Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in 2024. A qualitative interview study was carried out with 27 participants. The study explored user perceptions of M365 Copilot's effectiveness, productivity impact, evolving expectations, ethical concerns, and overall satisfaction. Initial enthusiasm for the tool was met with mixed post trial experiences. While some users found M365 Copilot beneficial for tasks such as email coaching, meeting summaries, and content retrieval, others reported unmet expectations in areas requiring deeper contextual understanding, reasoning, and integration with existing workflows. Ethical concerns were a recurring theme, with users highlighting issues related to data privacy, transparency, and AI bias. While M365 Copilot demonstrated value in specific operational areas, its broader impact remained constrained by usability limitations and the need for human oversight to validate AI generated outputs.

翻译：在专业工作流程中采用AI助手为提高生产力、效率和决策能力提供了机遇。本文展示了我们机构于2024年进行的为期六个月的M365 Copilot试用结果。我们对27名参与者开展了定性访谈研究。该研究探讨了用户对M365 Copilot有效性、生产力影响、期望演变、伦理关切及整体满意度的感知。初期对该工具的热情在试用后遇到了褒贬不一的体验。尽管部分用户认为M365 Copilot在邮件指导、会议总结和内容检索等任务中有所裨益，但其他用户报告了在需要更深层上下文理解、推理以及与现有工作流集成等方面未达预期。伦理关切是一个反复出现的主题，用户强调了与数据隐私、透明度和AI偏见相关的问题。虽然M365 Copilot在特定操作领域展现了价值，但其更广泛的影响仍受限于可用性缺陷，以及需要人工监督来验证AI生成输出的必要性。