Social computing scholars have long known that people do not interact with knowledge in straightforward ways, especially in digital environments. While policies around knowledge are essential for targeting misinformation, they are value-laden; in choosing how to present information, we undermine non-traditional -- often non-Western -- ways of knowing. Epistemic injustice is the systemic exclusion of certain people and methods from the knowledge canon. Epistemic injustice chips away at one's testimony and vocabulary until they are stripped of their due right to know and understand. In this paper, we articulate how epistemic injustice in sociotechnical applications leads to material harm. Inspired by a hybrid collaborative autoethnography of 14 CSCW practitioners, we present three cases of epistemic injustice in sociotechnical applications: online transgender healthcare, identity sensemaking on r/bisexual, and Indigenous ways of knowing on r/AskHistorians. We further explore signature tensions across our autoethnographic materials and relate them to previous CSCW research areas and personal non-technological experiences. We argue that epistemic injustice can serve as a unifying and intersectional lens for CSCW research by surfacing dimensions of epistemic community and power. Finally, we present a call to action of three changes the CSCW community should make to move toward its own goals of research justice. We call for CSCW researchers to center individual experiences, bolster communities, and remediate issues of epistemic power as a means towards epistemic justice. In sum, we recount, synthesize, and propose solutions for the various forms of epistemic injustice that CSCW sites of study -- including CSCW itself -- propagate.
翻译:社会计算学者早已认识到,人们与知识的互动方式并非简单直接,在数字环境中尤其如此。虽然知识相关政策对于遏制错误信息至关重要,但这些政策本身承载着价值判断;在选择如何呈现信息时,我们往往削弱了非传统——通常是非西方——的认知方式。认知不公是指特定人群及其认知方法被系统性地排除在知识体系之外。这种不公逐渐侵蚀个体的证言能力和词汇体系,直至剥夺其应有的认知与理解权利。本文系统阐述了社会技术应用中的认知不公如何导致实质性伤害。基于对14位CSCW从业者开展的混合式协作自我民族志研究,我们呈现了社会技术应用中认知不公的三个典型案例:线上跨性别医疗健康、r/bisexual论坛中的身份意义建构,以及r/AskHistorians论坛中土著认知方式。我们进一步剖析了自我民族志材料中显现的典型矛盾张力,并将其与既有CSCW研究领域及非技术性个人经历建立关联。我们认为,通过揭示认知共同体与权力维度,认知不公可为CSCW研究提供统一且交叉的分析视角。最后,我们提出三项行动倡议,呼吁CSCW学界为实现研究公正的目标进行变革:要求研究者以个体经验为核心,强化社群支持体系,并通过矫正认知权力问题推动认知正义。总之,本文系统梳理、整合并提出了针对CSCW研究场域(包括CSCW自身)所传播的各种认知不公形式的解决方案。