Virtual collaboration has transformed how people in mixed-ability teams, composed of disabled and non-disabled people, work together by offering greater flexibility. In these settings, accessibility practices, such as accommodations and inclusive norms, are essential for providing access to disabled people. However, we do not yet know how these practices shape broader facets of teamwork, such as productivity, participation, and camaraderie. To address this gap, we interviewed 18 participants (12 disabled, 6 non-disabled) who are part of mixed-ability teams. We found that beyond providing access, accessibility practices shaped how all participants coordinated tasks, sustained rapport, and negotiated responsibilities. Accessibility practices also introduced camaraderie challenges, such as balancing empathy and accountability. Non-disabled participants described allyship as a learning process and skill shaped by their disabled team members and team culture. Based on our findings, we present recommendations for team practices and design opportunities for virtual collaboration tools that reframe accessibility practices as a foundation for strong teamwork.
翻译:虚拟协作通过提供更大的灵活性,改变了由残障与非残障人士组成的混合能力团队的合作方式。在此类环境中,无障碍实践(如合理便利措施与包容性规范)对于保障残障人士的参与至关重要。然而,我们尚不清楚这些实践如何影响团队合作的更广泛层面,例如生产力、参与度和团队凝聚力。为填补这一研究空白,我们访谈了18名来自混合能力团队的参与者(12名残障人士,6名非残障人士)。研究发现,无障碍实践不仅提供了参与途径,还塑造了所有参与者在任务协调、关系维系和责任分配中的互动方式。同时,这些实践也带来了团队凝聚力方面的挑战,例如如何在共情与问责之间取得平衡。非残障参与者将盟友关系描述为一个受残障队友及团队文化影响的学习过程和技能。基于研究结果,我们提出了团队实践建议及虚拟协作工具的设计方向,旨在将无障碍实践重构为强化团队合作的基石。