The role of trust within Human-Computer Interaction is being redefined. With the increasing omnipresence, autonomy, and opacity of technology, users often struggle to understand the capabilities and limitations of systems. In this article, we present the results of an empirical study designed to provide a practical, evidence-based interpretation of trust propensity assessment using the Human-Computer Trust Scale (HCTS). We outline the process used to develop a guideline for interpreting the instrument's results and explain the rationale for our decisions, advocating for calibrating trust in technology within HCI. Our findings demonstrate that the HCTS is a promising tool for conducting an initial evaluation of propensity to trust, but that such an assessment requires reflection and interpretation that should be considered within the context of the interaction.
翻译:人机交互中信任的角色正在被重新定义。随着技术日益普及、自主性增强且愈发不透明,用户往往难以理解系统的能力与局限。本文展示了一项实证研究的结果,旨在基于人际信任量表(Human-Computer Trust Scale, HCTS)提供关于信任倾向评估的实用且基于证据的解读。我们概述了制定解读该工具结果指南的过程,并解释了决策背后的理由,倡导在人机交互中校准对技术的信任。我们的研究结果表明,HCTS是进行信任倾向初步评估的有前景工具,但此类评估需要在互动情境中进行反思与解读。